If you visited IRCTC Portal then you would have noticed something new. That is the new IRCTC Portal which is often called as IRCTC Next Generation Portal and this new portal is known to be user-friendly and it also has a better User Interface. The new NGET irctc website version offers many other services to the user now and you can take advantage of the portal if you also have an account on IRCTC.
Some of the services like checking the tickets availability and checking the PNR status are now available without login and that is certainly an add-on of the IRCTC Next Gen eTicketing System.
To help you with the changes, we have listed all these important points in this Guide for IRCTC Next Generation new Website. You can go through the guide if you are facing any issue while accomplishing any task on IRCTC.
IRCTC Next Generation Website New Features
Let us now talk about the features offered by IRCTC Latest eTicketing System in brief. This will help you in understanding the services that you are able to obtain with the new portal and you will be able to utilize the full potential of IRCTC Portal. So, here is the list of features.
Trains – You can book trains, cancel tickets, check the schedule of the train, check the PNR status of the Train and track the train in real time with help of this option available on the homepage. This is the primary job of IRCTC Next Gen Portal.
Holidays – As you might be aware of, the IRCTC is not only restricted to providing Train Ticketing Services but it also provides other tourism-related You can book Domestic as well as International Tour Packages with help of IRCTC. This is not all, you can also book Hotels with help of IRCTC website and all this comes at affordable price.
Flights – As mentioned earlier, the IRCTC Portal is not just restricted to Train Ticketing Services. You can also fly with IRCTC as the IRCTC offers a portal to book Air Tickets. This is certainly advantages as the train ticket prices offered by IRCTC are highly competitive and there are amazing deals available on the website.
Loyalty Rewards – We all have been a part of some of the other Loyalty Reward Program. Do you know that IRCTC also has its own Loyalty Reward Program? This program is run in sync with SBI Cards and UBI Cards. You can check more details about these loyalty programs by visiting the website.
Meals – This had been a major concerned in the past and hence things are set to change now. IRCTC provides you with an option to book a meal and to check menu price. No one can now tell you that the Menu is not available and hence there is more transparency in the system.
Advertising with IRCTC – This feature is a blessing for marketers. Under the Promotion Tab on the home page of IRCTC, you can now checkout various different promotions and apps available for the people. In addition to this, you can also go ahead and advertise with IRCTC. All this information is now available for the general public now.
List of Services at Stations – There had always been confusion about the Services available at the station but now, you can check out the available services at the stations. You can get Wi-Fi services, E-bedroll, Wheelchair, and even a cab with help of the portal. This is something which people had been waiting for.
IRCTC eWallet – Our country is heading towards digitalization and hence IRCTC can’t afford to lag behind. In this case, IRCTC has also started offering eWallet which can be used to book tickets. You can pre-load the money in your e-Wallet and you can then use it as and when required.
Other Add-On Services – Under the More Tab on IRCTC, you can avail some other add-on services like you can link your Aadhaar card with the IRCTC account and you can cancel the Counter Booked Ticket. The main advantage of linking the Aadhaar card with IRCTC is that you can book more tickets with the portal that the general cap which is applicable.
IRCTC Next Generation New Account Creating Steps:
This first step of availing services on IRCTC portal is to have an account on the portal. If you do not have an account on the portal then you would not be able to avail of any of the services. Hence, we will first look at the steps of creating an account on the IRCTC Next Generation System. Here are the steps.
IRCTC Website and Registration – You need to first visit the IRCTC portal and as you might know, the link for the IRCTC portal is https://www.irctc.co.in/nget/
On the portal, click on the Register button on top of the page to begin the registration process.
Registration Form – Once you have the registration form displayed on the screen, you need to start filling in the details in this form. You would also have to select a unique username along with the password. Apart from this, you need to enter your basic details. At the bottom of the form, enter the Captcha Code and submit the form.
Logging In – Now, you are almost done with the registration but to activate your account you need to complete one more step. In this step, you need to login to the IRCTC Portal with the credentials you just created.
OTP Authentication –After logging in, you will be asked to authenticate your email address and phone number. There will be two different OTP shared with you and you can enter the OTP to activate your account.
This is how you can create the account and if you already have an account but you are not able to recall the password then you can simply reset the password. It should be noted that all the accounts on the old portal have been migrated to the new portal.
IRCTC Next Generation Website Login Steps
Once you have created an account on IRCTC, the next step is to login to the IRCTC. It is however not mandatory to login to the IRCTC portal to avail some of the services. You can check the ticket availability status without logging in to the portal and you can even check PNR status without logging in to the portal. However, for some of the services, you need to login to the portal. It is better to login to the portal before you start any of the processes. Here is how you can login to the portal.
IRCTC Portal – You need to visit the IRCTC portal to login and this is certainly an obvious step. The web address of the page is https://www.irctc.co.in/nget/
Login Button and Credentials – On the page, you need to find the Login Button and this button is available on top of the page just corresponding to the Register Button. Click on the Login Button and enter your Login Credentials along with the Captcha Code to login to the portal.
Once you login to the portal, you unlock the world of IRCTC where the possibilities are endless and you can avail various different services on the portal.
IRCTC Next Generation System Train Schedule Checking Steps
You can check the schedule of the train which basically gives you the information about the route of the train and stoppage time at all the different stations. This can help you in planning your trip more precisely. You can check the schedule of the train without logging in to the IRCTC Portal and here is how you can do it.
IRCTC Portal – IRCTC portal is where you need to check the Train Schedule from and hence the first step is to visit the IRCTC Portal. The link of the portal is mentioned above and you can access the portal on https://www.irctc.co.in/nget/
Train Schedule Page – On the portal, click on Trains from the top menu bar and select Train Schedule from the list. This will take you to a new page which will enable you to check the schedule of the train.
Train Details – Enter the train number in the designated area and click on the submit button to check the train schedule.
You now have the train schedule displayed with you and this displays the route along with the arrival and departure time along with halt time and the train running days.
IRCTC Next Generation System Live Train Running Status
There are times when you might have to check the live status of the train and when the Schedule of the train might not be enough. You must be delighted to know that the IRCTC Portal also lets you check the train live status and this works to your advantage on the day of the journey.
IRCTC Portal – Visit the IRCTC Portal with help of the link shared above and on the portal, click on Trains. Select Track your train from the list of options available to you.
National Rail Enquiry System – The above step will take you to the National Rail Enquiry System and you can also visit this page directly with help of the link https://enquiry.indianrail.gov.in/ntes/index.html
Entering Train Number and Other Details – On this page, simply enter the train number and the details of the train will be displayed. Select the station where you wish to check the status and enter the date of journey.
Once you have the live status of the train, you can plan your journey and you can then reschedule your cabs and other bookings if your train is running late.
Booking a Ticket on General / Tatkal / Premium Tatkal Quota via IRCTC Next Gen
The process to book a ticket on IRCTC Portal has been changed a little and you can follow the process listed below to book the train ticket.
IRCTC Portal and Login –To begin with, the Ticket booking process, visit the IRCTC website and login to your account. You would not be able to book the ticket without logging in to the portal.
Finding the Train and Shortlisting the Train – Enter the details of the stations as well as the date and click on Find Trains button. A list of trains will be displayed and you can check the availability status of the train so as to shortlist the train for your journey.
Changing Quota and Booking – If required, you can change the quota and you can do this by selecting the quota from the top right corner. Once this is done, Click on Book Button to start the booking process.
Passenger Details and Payment – Now, in this last step, you need to enter the passenger details and make the payment. This process is the same as before. The ticket will be booked once the payment has been made.
Timings for Tatkal Ticket Booking
The Railways has announced the schedule for booking Tatkal tickets for AC and non-AC classes, i.e. 10am and 11 am onwards, respectively. This decision is aimed to reduce traffic on booking windows and ticketing site. In order to book Tatkal tickets, timings have been changed for AC and non-AC classes. Under Tatkal quota, the booking opened at 10 AM on one day before journey from the source station.
In addition, IRCTC authorized agents and all types of ticketing agents will be barred from booking general tickets for 30 minutes when the bookings are opened, i.e. from 8 am to 8:30 am in general classes, and for Tatkal AC classes, it will be barred from 10am to 10:30 am, and for Tatkal non-AC classes, it will be barred from 11am to 11:30 am.
IRCTC Next Generation Menu Price & Meal Booking
There is nothing much to share here and the process is quite simple. You can easily check the Menu Price by going to the IRCTC Portal and navigating to Meals. From the options displayed, select Standard Menu Price and you will be directed to a new page which will display the menu price in different types of train.
Booking a Meal via IRCTC Next Generation System
You can also book meals via different restaurants with help of IRCTC website and here is how you can do it.
IRCTC Portal & E-Catering Service –Once again, visit the IRCTC portal. Take your pointer to Meals and select E-Catering from the list.
PNR Details – On the new page displayed, enter your PNR Number and the list of stoppages will be displayed. Select the station where you want your meal to be delivered.
Selecting Service – A list of restaurants will now be displayed. Select the restaurant which you want to order from and select your meal or order.
Making Payment – Make the payment or select Cash on Delivery and the order will now be placed.
The food will be delivered to you on your seat at the station selected and this is the best part of IRCTC E-Catering Service.
IRCTC Next Generation Ticket Cancelling Procedure
It is quite simple to cancel the ticket when there is a sudden change in the plan. If you are in the middle of any such problem then here is how you can cancel the train.
IRCTC Portal & Cancel Ticket –Since you booked the ticket from IRCTC Portal, you need to visit the IRCTC Portal to cancel the ticket. On the portal, click on Trains and then click on Cancel Tickets. Select the Type of Ticket you want to cancel. Login after making the selection.
Selecting Ticket and Entering Details – Select the PNR that you wish to cancel and re-verify that you have entered the right PNR. Confirm the cancellation.
Confirming the Details – You will be required to confirm the cancellation once again and hence proceed with the cancellation.
Once the ticket has been cancelled, the refund will be processed and it will be credited back to your account. If you used e-Wallet to book the ticket then the refund will be credited back to your IRCTC e-wallet.
Ticket Cancellation/Refund Rules
No refund is provided on confirmed tickets on Tatkal quota to avoid the abuse of Tatkal scheme, except in case of some special situations. Indian Railways allows full fare refund of confirmed tickets in Tatkal scheme in only specific cases and in e-tickets. Customer need to use TDR facility or Ticket Deposit Receipt from IRCTC official website.
On confirmed tickets, refund of fare along with Tatkal charges is granted for tickets booked under this scheme only in some specific circumstances, such as –
- In case train is delayed by up to 3 hours of originating station of train, not at boarding point if originating and boarding stations are different.
- If train is scheduled to run on diverted route and passenger won’t be able to travel.
- If train runs on diverted route and destination or boarding station or both don’t fall on this route.
- In case coach is not attached in which Tatkal ticket is earmarked and accommodation is not provided to the passenger in same class.
- If passenger has been downgraded to lower class and he skips traveling.
- If passenger chooses to continue traveling in lower class, refund will be given on the basis of difference of tatkal charges and fare, if any.
So, here are the rules you need to consider.
Booking Tourism Services via IRCTC Next Generation System
You can book various tourism services with help of IRCTC portal and these services include Air Ticket, Hotels and even Packages. To book these services you can visit the IRCTC portal and then click on Holidays or you can directly navigate to https://www.irctctourism.com/#/tourpkgs
On this Tourism website, you can login with your IRCTC credentials and select the services that you wish to avail. The rest of the process is quite self-explanatory and you can proceed with the bookings and selection just like you do it on any other travel and tourism website. The only advantage over here is the reliability and the affordability.
What is IRCTC eWallet? How to use it and Its benefits?
The days of booking train tickets by making payment from your Debit/credit card or net banking facilities are gone since IRCTC has introduced a wallet. Just like any other mobile wallets, IRCTC wallet, which can be used for depositing money into the IRCTC account. Later, you can use the same for booking train tickets.
IRCTC provides the following advantages:
- Secure, reliable and Hassle free transaction.
- Manage IRCTC account online without the hassle
- The dependency of banks and credit cards are reduced since you can book tickets from your wallet.
- No need to worry about payment Gateway charges.
- Saves time for searching OTP and confirming the booking.
How to book tickets through IRCTC wallet
If you are an existing IRCTC wallet, you can give the login credentials to get started. Just follow the below steps.
Step 1: Go to the official website and give your login credentials like username and password. After login, you will be redirected to a plan travel page where it shows ‘IRCTC wallet Registration’. Click on it.
Step 2: Give your valid Aadhaar card number or PAN card details for verification purpose.
Step 3: IRCTC requires the customer to deposit one-time registration fees of Rs.50. you can use any payment option to deposit the little amount. According to IRCTC norm, membership fee and redemption scheme will change in future.
Step 4: After depositing the one-time payment, you will have to credit the IRCTC wallet by depositing the minimum amount of Rs. 10,000.
That’s all, now you have your IRCTC wallet. With this reliable e-wallet, you can book tickets on the go. This e-wallet is essential for booking tatkal tickets. The IRCTC wallet service is only permitted for those who registered the website with Indian Nationality & Indian Contact number.
IRCTC Insurance New Rules & Details 2018
Earlier, a free travel insurance was offered with IRCTC Train Tickets. This insurance provided coverage in case of accident or any other mishappening but the rules have now been changed. As per the new notification, you will now have to purchase the travel insurance by paying the premium of Rs 0.68. The premium is kept low at 68 paise so as to encourage more and more people to purchase the insurance and the total coverage of the insurance is Rs 10 Lakh. Here, in this article, we have listed the new rules and details in regards to this new insurance policy.
When is this new rule applicable from?
This new rule is applicable from 1 September 2018 and if you have not noticed this yet, then take care of this next time you book the ticket. While booking the ticket, you will now get an option to purchase the travel insurance. If you choose to buy travel insurance then you will have to pay 68 paisa extra which is a nominal amount considering the coverage that you are getting.
What is the Eligibility Criteria for the Insurance?
There are a couple of eligibility criteria applicable to this rail insurance. Below are the details of the same.
- The passenger should be of Indian Nationality. The insurance is not valid for the citizens of any foreign nationality.
- The age of the passenger should be over 5 years and hence the insurance is not applicable for the children below the age of 5.
- Also, the passenger should have booked the ticket via IRCTC Next Generation Website irctc.co.in or using the IRCTC Mobile App.
- It should be noted that the air travel is not covered as a part of this insurance and you need to purchase it separately.
What is coveredby the Insurance?
There are certain scenarios covered in the insurance and the maximum coverage offered by the insurance is Rs 10 Lakh. Below is the detail of the various scenario and coverage offered by the insurance?
- Death and Permanent Disability – In case of death or permanent total disability, the insurance provides a coverage of Rs 10 Lakhs
- Partial Disability – In case of death or permanent partial disability, the insurance provides a coverage of Rs 7.5 Lakhs
- Injury and Hospitalization Expense – Apart from the coverage mentioned above, the insurance also offers Rs 2 Lakh for the hospitalization expense. This is in addition to the coverage mentioned in above two points.
- Additional Coverage – Apart from death and disability, the insurance also covers for dacoit, robbery and other violent acts that caused financial or physical loss during the journey.
What is the Process to File a Claim?
The first thing that you need to know here is that IRCTC is not the insurance provided. The insurance provided for these rail insurance are three different companies and these are
- ICICI Lombard General Insurance
- Shriram General Insurance
- Royal Sundaram General Insurance
You will be allocated randomly to any of these insurance providers and once that is done, you will receive your policy documents after purchasing the ticket and insurance. Once you receive the documents, you can then go ahead and enter the nominee details with help of the link shared with you. Do not worry if you forgot to enter the nominee details as in such a case, the legal heir will be entitled to the claims.
To make a claim, you need to get in touch with the insurance provider and fill in the details that are requested by the provider. This would initialize the claim settlement process
This was all about the new rules and details of the new IRCTC insurance offered by IRCTC. 68 paisa isn’t a huge amount and hence we recommend you to purchase the insurance whenever you plan to travel via train. The coverage offered is huge when compared to the premium so it is a win-win situation for you.
IRCTC Indian Railways Ticket Fulls Form Names and Meaning:
When ever you have booked online ticket, I’m sure have seen below short names of the tickets. Please check i have listed them with their meaning:
General Waiting List (GNWL) – It is the maximum amount of wait listed tickets. The number tell the total number of tickets booked so far. GNWL tickets are more likely to get confirmed.
Remote Location Waiting List (RLWL) – RLWL is issued when the destination of the passenger is between originating and terminating station. Unlike GNWL, there is less chance of ticket confirmation.
Remote Location General Waiting List (RLGN) – If RLWL ticket has confirmed, it is named as RLGN.
Pooled Quota Waiting List (PQWL) – PQWL is issued for a passenger who travels between two intermediate stations or from one intermediate station to terminating station. There is only one Pooled Quota available.
Roadside Station Waiting List (RSWL) – RSWL is allocated for a passenger who wishes to travel from the originating station to the roadside station. It has less chance of ticket confirmation.
Request Waiting List (RQWL) – If passengers want to travel from intermediate station to another intermediate station and if pooled Quoto and general Quoto do not cover it, they can place a ticket request, which will move into Request Waiting List.
Tatkal Waiting List (TQWL) – Tatkal Waiting List means that passengers are issued CKWL for tatkal Quota Waiting list. TQWL has less chance of confirmation when compared to GNWL
Confirmed Ticket (CNF) – It means that Indian Railway ensures that passenger get allotted seat in Train Specified in Ticket with a seat number, Date of Journey.
IRCTC Customer Care Contact Details
There are various methods to contact IRCTC and this can help you in resolving even the complex issues. You can get in touch with IRCTC with help of phone and email. You can also tweet to IRCTC which is responded on a priority basis. Over here, we have listed the contact number and the Email Address for getting in touch with IRCTC
- Phone Number – 0755-6610-661, 139 & 0755-3934-141
- Email Address – email@example.com, firstname.lastname@example.org
The New IRCTC Portal is certainly something that people are loving. The revamped portal is attracting more traffic than before and people are moving from third-party websites to IRCTC Portal. If you have not used it yet then you must try IRCTC Next Gen Portal at least once as this will change the way you plan your travel.
For any other information or issue, you can get in touch with IRCTC and they will help you in the best possible way. This was all about the Complete Guide of IRCTC and you can even share this guide with your friends and family so that they can use the portal with a lot of confidence.